Lexus ES: Confirm Cellular Phone Functionality
PROCEDURE
| 1. | CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY |
(a) Check if the cellular phone is compatible (Refer to http://www.lexus.com/MobileLink/).
| Result | Proceed to |
|---|---|
| Cellular phone is compatible. | A |
| Cellular phone is not compatible. | B |
HINT:
It is important to check the cellular phone compatibility charts carefully:
- Some apps may only work on cellular phones.
- Some apps may only work when paired to a vehicle.
- Some cellular phones do not support all features.
| B | .gif) | RECOMMEND COMPATIBLE CELLULAR PHONE |
|
.gif)
| 2. | CONFIRM CELLULAR PHONE SIGNAL |
(a) A 3G or higher connection is required for proper LEXUS App Suite functionality. If a 3G or higher connection is not available, some apps may not function properly. ("Wi-Fi" is not an approved connection for Enform services.)
|
| 3. | CONFIRM THE LEXUS APP SUITE APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE |
(a) Turn the cellular phone on.
(b) Check that the LEXUS App Suite app has been downloaded.
| Result | Proceed to |
|---|---|
| LEXUS App Suite app has not been downloaded. | A |
| LEXUS App Suite app has been downloaded. | B |
| B | | GO TO STEP 5 |
|
| 4. | DOWNLOAD LEXUS APP SUITE APP |
(a) Download the LEXUS App Suite app.
| Result | Proceed to |
|---|---|
| LEXUS App Suite app downloaded successfully. | A |
| LEXUS App Suite app did not download successfully. | B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for downloading the LEXUS App Suite app or resetting the customer's cellular phone.
| B | | RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
|
| 5. | CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE |
(a) Start the LEXUS App Suite app on the customer's cellular phone.
(b) Sign out of the account (if currently signed in).
(c) Sign in using the customer's account information.
| Result | Proceed to |
|---|---|
| Sign in to LEXUS App Suite app is not successful. | A |
| Sign in to LEXUS App Suite app is successful. | B |
HINT:
The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
| B | | GO TO STEP 9 |
|
| 6. | RECORD ERROR MESSAGES IF PRESENT |
|
| 7. | CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENFORM ACCOUNT (e.g. DEALER DEMO ACCOUNT) |
(a) Start the LEXUS App Suite app on the customer's cellular phone.
(b) Sign out of the customer's account (if currently signed in).
(c) Sign in using a known good Enform account (e.g. dealer demo account).
| Result | Proceed to |
|---|---|
| Sign in using known good account is successful. | A |
| Sign in using known good account is not successful. | B |
HINT:
- The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
- Upon completion of this procedure, be sure to sign out of the known good account on the customer's cellular phone.
- If sign in using a known good account is successful, the customer's account has a problem. Instruct the customer to visit http://www.lexus.com/MobileLink/ or contact Enform customer support for account status verification.
| A | | CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT) |
|
| 8. | CONFIRM ENFORM SERVICES ARE AVAILABLE |
(a) Start the LEXUS App Suite app on a known good cellular phone.
(b) Sign out of the account (if currently signed in).
(c) Sign in using a known good Enform account (e.g. dealer demo account).
| Result | Proceed to |
|---|---|
| Sign in to LEXUS App Suite app is successful. | A |
| Sign in to LEXUS App Suite app is not successful. | B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.
| A | | RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
| B | | ENFORM SERVICES ARE CURRENTLY UNAVAILABLE |
| 9. | CHECK ENFORM SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE |
(a) Sign in to the LEXUS App Suite app on the customer's cellular phone.
(b) Start a search app (e.g. Bing) within the LEXUS App Suite app.
(c) Check that a search can be made.
| Result | Proceed to |
|---|---|
| App search is successful. | A |
| App search is not successful. | B |
| A | | PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE |
.gif)
|
| 10. | RECORD ERROR MESSAGES IF PRESENT |
|
| 11. | CHECK ENFORM SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE |
(a) Sign in to the LEXUS App Suite app on a known good cellular phone.
(b) Start a search app (e.g. Bing) within the LEXUS App Suite app.
(c) Check that a search can be made.
| Result | Proceed to |
|---|---|
| App search is successful. | A |
| App search is not successful. | B |
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.
| A | | RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
| B | | RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN |
READ NEXT:
Confirm Vehicle Headunit Functionality
PROCEDURE 1. CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY (a) Check if the cellular phone is compatible (Refer to http://www.lexus.com/MobileLink/). Result Proceed to Cellular phone
DCM Data Signal Circuit between Navigation ECU and DCM
DESCRIPTION This circuit is used to send and receive signals between the DCM (Telematics Transceiver), radio receiver assembly and navigation ECU. WIRING DIAGRAM PROCEDURE 1. CHECK HARNESS AND
Does not Recognize Voice Commands Performed to Contact Support Center
PROCEDURE 1. CHECK COMMUNICATION BASED VOICE RECOGNITION FUNCTION (a) While paying attention to the condition of the spoken voice command, say "Find a gas station in New York" and check that
SEE MORE:
Adjustment
ADJUSTMENT CAUTION / NOTICE / HINT The necessary procedures (adjustment, calibration, initialization or registration) that must be performed after parts are removed and installed, or replaced during automatic transaxle fluid replacement are shown below. Necessary Procedures After Parts Removed/Insta
Right Front Wheel ABS Hold Solenoid Control Circuit Short to Battery (C12BB12,...,C12C649)
DESCRIPTION The ABS solenoid relay and solenoid valves are built into the brake actuator assembly. The front solenoid valve RH controls the brake fluid pressure of the front wheel cylinder RH of the vehicle. When this DTC is stored, the fail-safe function operates and the ABS solenoid relay is turne
