Lexus ES: Unable To Connect To Call Center
DESCRIPTION
This may occur when the intensity of telephone radio frequency was very weak, or the safety connect system has a malfunction and a DTC is set.
PROCEDURE
| 1. | CHECK COMMUNICATION SERVICE CONDITION |
(a) Move the vehicle.
(1) If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while and perform the operation again.
OK:
Same problem does not occur.
| OK | .gif) | END |
|
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| 2. | CHECK DTC |
(a) Turn the engine switch off.
(b) Connect the Techstream to the DLC3.
(c) Turn the engine switch on (IG) and wait for 10 seconds or more.
(d) Turn the Techstream on.
(e) Clear the DTCs.
Body Electrical > Telematics > Clear DTCs(f) Check for DTCs and check that no DTCs are output.
Body Electrical > Telematics > Trouble CodesOK:
No DTCs are output.
| NG | | GO TO DIAGNOSTIC TROUBLE CODE CHART |
|
| 3. | CHECK DCM OPERATION HISTORY |
(a) Check "DCM Operation History".
Click here .gif)
| Result | Proceed to |
|---|---|
| Electric Level is weak (Level 0 or Level 1) | A |
| No problems with signal strength or communication | B |
HINT:
If there was a communication problem in the past but the communications are working correctly now, it is possible that the source of the problem was temporary radio interference, or the vehicle may have been outside the service area.
| B | | CONTACT SERVICE CENTER |
|
| 4. | REPLACE DCM (TELEMATICS TRANSCEIVER) |
(a) Replace the DCM (telematics transceiver) with a new one.
Click here
NOTICE:
- The engine switch must be off.
- Do not exchange the DCM (telematics transceiver) with one from another vehicle.
| NEXT | | PERFORM DCM ACTIVATION |
READ NEXT:
Vehicle Control History
VEHICLE CONTROL HISTORY NOTICE: Make sure to record any output Vehicle Control History codes before clearing them and checking the Vehicle Control History again. CHECK VEHICLE CONTROL HISTORY NOTICE:
Acn Call End
ACN CALL END ACN CALL END This function terminates the ACN (Automatic Collision Notification) to the telematics provider. After a collision in which the DCM receives "Collision Detection Signal", the
SEE MORE:
Components
COMPONENTS ILLUSTRATION *1 COOL AIR INTAKE DUCT SEAL *2 FRONT BUMPER ASSEMBLY *3 FRONT BUMPER SIDE MOUNTING BRACKET - - ILLUSTRATION *A for Bar Type Radiator Grille - - *1 FRONT BUMPER EXTENSION MOUNTING BRACKET - - ILLUSTRATION *A for Mesh Type Ra
Terminals Of Ecu
TERMINALS OF ECU NOTICE:
DTCs may be output when connectors are disconnected during inspection. Therefore, be sure to clear the DTCs using the Techstream once the inspection has been completed.
Do not apply excessive force to the forward recognition camera connector.
CHECK FORWARD RECOGNITI
