Lexus ES: Unable To Connect To Call Center
DESCRIPTION
This may occur when the intensity of telephone radio frequency was very weak, or the safety connect system has a malfunction and a DTC is set.
PROCEDURE
| 1. | CHECK COMMUNICATION SERVICE CONDITION |
(a) Move the vehicle.
(1) If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while and perform the operation again.
OK:
Same problem does not occur.
| OK | .gif) | END |
|
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| 2. | CHECK DTC |
(a) Turn the power switch off.
(b) Connect the Techstream to the DLC3.
(c) Turn the power switch on (IG) and wait for 10 seconds or more.
(d) Turn the Techstream on.
(e) Clear the DTCs.
Body Electrical > Telematics > Clear DTCs(f) Check for DTCs and check that no DTCs are output.
Body Electrical > Telematics > Trouble CodesOK:
No DTCs are output.
| NG | | GO TO DIAGNOSTIC TROUBLE CODE CHART |
|
| 3. | CHECK DCM OPERATION HISTORY |
(a) Check "DCM Operation History".
Click here .gif)
| Result | Proceed to |
|---|---|
| Electric Level is weak (Level 0 or Level 1) | A |
| No problems with signal strength or communication | B |
HINT:
If there was a communication problem in the past but the communications are working correctly now, it is possible that the source of the problem was temporary radio interference, or the vehicle may have been outside the service area.
| B | | CONTACT SERVICE CENTER |
|
| 4. | REPLACE DCM (TELEMATICS TRANSCEIVER) |
(a) Replace the DCM (telematics transceiver) with a new one.
Click here
NOTICE:
- The power switch must be off.
- Do not exchange the DCM (telematics transceiver) with one from another vehicle.
| NEXT | | PERFORM DCM ACTIVATION |
READ NEXT:
Vehicle Control History
VEHICLE CONTROL HISTORY NOTICE: Make sure to record any output Vehicle Control History codes before clearing them and checking the Vehicle Control History again. CHECK VEHICLE CONTROL HISTORY NOTICE:
Components
COMPONENTS ILLUSTRATION *1 DEFROSTER NOZZLE ASSEMBLY *2 NO. 2 SIDE DEFROSTER NOZZLE DUCT *3 NO. 3 HEATER TO REGISTER DUCT *4 TELEPHONE AND GPS ANTENNA ASSEMBLY *5 TELEPHONE A
SEE MORE:
Vehicle Control History
VEHICLE CONTROL HISTORY CHECK VEHICLE CONTROL HISTORY HINT:
The vehicle control history data stores the history of the reject function and system protection operations.
The number of occurrences, date and distance are stored in batches for each item.
(a) Connect the Techstream to the DLC3. (
Removal
REMOVAL PROCEDURE 1. REMOVE REAR SEAT CUSHION ASSEMBLY Click here 2. REMOVE REAR SEAT CUSHION LOCK HOOK Click here 3. REMOVE REAR DOOR SCUFF PLATE LH Click here 4. REMOVE REAR UNDER SIDE COVER LH (a) Remove the 2 clips (A). *a Clip (A) *b Clip (B) *c Clip (C)
