Lexus ES: Satellite Radio Broadcast cannot be Received
CAUTION / NOTICE / HINT
NOTICE:
Some satellite radio broadcasts require payment. A contract must be made between a satellite radio company and the user. If the contract expires, it will not be possible to listen to the broadcast.
PROCEDURE
| 1. | CHECK SURROUNDINGS |
(a) Check if the vehicle is in an environment where reception is difficult due to something blocking the area above the vehicle.
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| *a | Example | *b | In a tunnel |
| *c | In a building | *d | Under an overpass |
| *e | On a forest or tree-lined path | *f | Between tall buildings |
| *g | Under a cliff or overhang | - | - |
HINT:
If the area above the vehicle is blocked, such as when in a building or tunnel, reception may not be possible.
OK:
Area above vehicle is not blocked.
| NG |  | END (MOVE VEHICLE TO LOCATION WHERE RECEPTION IS BETTER) |
|
| 2. | CHECK RADIO RECEIVER ASSEMBLY |
(a) Check if CH001 (free broadcast) can be received.
OK:
CH001 can be received.
| NG | | GO TO STEP 6 |
|
| 3. | CHECK DISPLAY SETTING |
(a) Check the display screen.
| Result | Proceed to |
|---|---|
| "Updating" is displayed. | A |
| "-----" is displayed. | B |
| None of the displays above are shown. | C |
| B | | THERE IS NO SONG/PROGRAM TITLE OR ARTIST NAME/FEATURE ASSOCIATED WITH CHANNEL AT THAT TIME |
| C | | GO TO STEP 6 |
|
| 4. | CHECK CONTRACT CONDITIONS |
(a) Check if the pay-type contract has been extended, or if the contract period has ended.
OK:
Pay-type contract is valid.
| NG | | TO RECEIVE PAY-TYPE BROADCASTS, CONTRACT MUST BE MADE WITH SATELLITE RADIO COMPANY |
|
| 5. | PERFORM ACTIVATION REFRESH |
(a) Perform activation refresh by referring to the satellite radio company web site (https://care.siriusxm.com/retailrefresh_view.action).
OK:
Malfunction disappears.
HINT:
The XM radio ID that is necessary to perform activation refresh is displayed when CH000 is selected on the satellite radio.
| OK | | END |
| NG | | PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE |
| 6. | CHECK DISPLAY |
(a) Check the display screen.
| Result | Proceed to |
|---|---|
| "SAT Check Antenna" is displayed. | A |
| "SAT No Signal" is displayed. | B |
| "Loading" is displayed. | |
| "SAT Channel Off Air" is displayed. | C |
| After "---" is displayed, display automatically switches to CH001. | D |
| "SAT Ch Unauthorized" is displayed. | E |
| "SAT Chan Unavailable" is displayed. | |
| None of the displays above are shown. |
| B | | END (MOVE VEHICLE TO LOCATION WHERE RECEPTION IS BETTER) |
| C | | CHANNEL IS CURRENTLY NOT BEING BROADCASTED. BROADCAST CAN BE LISTENED TO OR VIEWED WHEN IT IS BACK ON AIR. (CHECH WITH RADIO STATION) |
| D | | CHANNEL BROADCAST HAS ENDED (CHECH WITH RADIO STATION) |
| E | | GO TO STEP 11 |
|
| 7. | REPLACE ANTENNA CORD SUB-ASSEMBLY |
(a) Replace the antenna cord sub-assembly with a new or known good one and check if radio broadcasts can be received normally.
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OK:
Radio broadcasts can be received normally.
| OK | | END |
|
| 8. | REPLACE NO. 2 ANTENNA CORD SUB-ASSEMBLY |
(a) Replace the No. 2 antenna cord sub-assembly with a new or known good one and check if radio broadcasts can be received normally.
Click here
OK:
Radio broadcasts can be received normally.
| OK | | END |
|
| 9. | REPLACE NO. 3 ANTENNA CORD SUB-ASSEMBLY |
(a) Replace the No. 3 antenna cord sub-assembly with a new or known good one and check if radio broadcasts can be received normally.
Click here
OK:
Radio broadcasts can be received normally.
| OK | | END |
|
| 10. | REPLACE TELEPHONE ANTENNA ASSEMBLY |
(a) Replace the telephone antenna assembly with a new or known good one and check if radio broadcasts can be received normally.
Click here
OK:
Radio broadcasts can be received normally.
| OK | | END |
| NG | | PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE |
| 11. | CHECK CURRENTLY SELECTED CHANNEL |
(a) Confirm if CH000 is currently selected.
OK:
CH000 is selected.
| OK | | END (CH000 HAS NO SOUND. SELECT ANOTHER CHANNEL.) |
| NG | | PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE |
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*: Use the Techstream.
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